- Denise F., St. James Crossing
“If I had the opportunity to ever purchase another Highland Home, I would definitely do so. Every staff member that my husband and I dealt with – from Sales Manager to Design Consultant to Construction Foreman – was courteous, patient, and knowledgeable.”
Highland Homes was established with a commitment of excellence and family values. Dedication, strong leadership and personal commitment have made Highland Homes the largest homebuilder in Polk County. We have taken great pride in maintaining these virtues ever since.
Highland Homes is committed to building a partnership with our home owners. We strive to achieve an outstanding level of customer service, starting with our sales team, and continuing even after you move into your home. We include a one year Builder Warranty, which protects your home against material defects and issues for the first year. During this first year, the home is also covered by a Bonded Builders Third-Party Warranty. Highland Homes continues to remain claims free with our outside warranty resource provider, which means we have handled and resolved all of our warranty claims internally, but it is nice to know that you have that additional protection. You can count on Highland Homes to be there when you need assistance with your service requests.
In addition to the one year Builder Warranty, Highland Homes provides a 10-year structural warranty through Bonded Builders Warranty Group. Purchasing a home is often the biggest investment you will ever make, and we want to make sure you are covered. Click Here to view a sample warranty and learn more about Bonded Builders warranty protection.
Many of the products in your home are also covered by Manufacturer Warranties. You will receive more information about these warranties during your new home demonstration, prior to move-in.
We welcome you to browse through the information to familiarize yourself on how to protect your home. You will find information giving you an overview of the warranty programs and how to submit warranty claims.
Before you contact our customer service department regarding a warranty claim, please consult your individual maintenance and warranty manuals for problems that can be corrected through Subcontractors or Product Manufacturers, and refer to our list of Home Maintenance Items Not Covered by the Builder Warranty.
Our Customer Service Department is open from 8:00 am to 5:00 pm Monday through Friday, and will make every effort to contact you within Two Business Days to make arrangements for a timely service call.
You may contact Customer Service through these various methods:
1. Call the Customer Service Department:
Monday Through Friday 8:00 am 5:00 pm - 863 937-89912. Fill out a Request For Service (click here to download)
a) E-mail Service Request: email@example.com