" Almost in tears, we signed the paper work and started the process of building this beauty..."
My name is Kathleen V. and I closed on my dream home, the Parker, about a month ago. I'm writing you to share with you about our phenomenal experience! We got the opportunity to work with Tina Neher, who was absolutely incredible!!! I will never forget the first day walking in the Parker model home at Glennwood Terrace.
We had just moved from Sarasota, FL where we sold our home and were currently renting, here in Lakeland. I would constantly look at homes online, knowing we wanting to be homeowners again here in Lakeland. We came across Highland Homes and decided to look at its beautiful model home, just for fun. In Sarasota, the cost of living is very high, so we could only ever dream of building a new home as nice, coming from a place like that.
We walked in the Parker and were greeted with a sweet and warm smile. Tina instantly brought us in to see the model home and connected with us as individuals. She got to know us and was very genuine. She was very personable and shared her own experiences in parenting, as our little girl, our firstborn, was just 3 months at that time. I remember telling Tina how that home would be an absolute dream, but how we could never afford it. "How could you truly know without trying to get pre-qualified??", she asked. Tina was right! She got all of our information that same day, stayed in late, and made us realize how affordable this house really was, and with our income, we could most definitely afford our dream home. Almost in tears, we signed the paper work and started the process of building this beauty.
It did not stop there, however. Tina continually kept in contact, updating us with every step of the process. There was even a point where the design studio made an error on our kitchen countertop, and even though I had already contacted them, she went out of her way and made sure to email everyone she could to make sure it would get fixed. All the way to our closing Tina was very helpful in answering any questions we had. She was very prompt on getting back to us, when it was an answer she had to find. Even to this day, a month after moving in, we continue to get messages, making sure everything is perfect, and that we are loving our new home.
We absolutely love Tina!!! She is the biggest reason why we chose highland homes as our builder!!! We actually considered checking out a few other builders including LGI, prior to seeing this model home and could've after realizing that we could afford building a new home. Tina, however, sold us on all the benefits to building with Highland Homes, including designing the home at the design studio.
Above all the wonderful benefits, and the quality in which Highland builds their homes, we made our decision because of Tina! She is a quality person! You don't find people like her, who love what they do, love the company they work for, and love the people she gets to work with. We have thanked her over and over again, but it isn't enough. We had to share our experience as she should most definitely be recognized!! Thank you so much for your time, listening to our testimony, and hiring quality employees such as Tina!!
- Kathleen V., Glennwood Terrace