I just wanted to take this opportunity to commend the Highland Homes Warranty Team! Their prompt response, thorough follow-through and professional/polite demeanor are a definite pleasure! Your men Walter, Ben, Anthony & Dave have been tremendous! I thank you so much for their service. The whole experience with Highland Homes has been a 10 satisfaction on a scale 1 - 10! You should be proud!
My fiance and I went back and forth with purchasing a home or getting an apartment and when we came to Breakwater Cover [sic] we dealt with Will and April. They were both very helpful and made buying our first home amazing. April always kept is updated on our home and Will would always check on us and helped us get started.
We are very thankful for Highland Homes & their staff. The realtors, design studio, and lenders were all so professional, courteous, and patient. Looking forward to purchasing a second home from Highland Homes soon.
Let me start by saying that Highland Homes has given us a wonderful experience with building our first home! After looking at a few different builders, we felt that Highland was the best fit for us. Valerie was the consultant who answered the phone when I originally called and she was extremely helpful with providing all of the information on how the home building process works and telling us about all of the current promotions. We met with her to view the model home a few days later and she did an amazing job of showing us what was included and what was upgraded. She is the sweetest person you will ever meet! We signed our contract with the community sales manager, Tina, a few days later. Tina was such a pleasure to have by our side during the whole process of building our home. She was continuously sending us updates on the construction, including photos! What made our relationship with Tina so great is that she told us she was going to hold our hand from the day we signed our contract—she definitely kept her end of the deal. Tina went above and beyond to make sure that she had our best interest in mind by informing us that we could switch to a different loan just weeks before our house was complete. We were able to get our whole down payment back since she put in the extra effort to have our loan changed. How awesome!! Both Tina and Valerie made a great team with us. They were both very professional and helped with making our dream of homeownership come true. Tina and Valerie, we cannot thank you enough for everything! Also, thank you to Highland Homes!
We would like to start by saying thank you again so much... The entire experience with Highland Homes has been amazing! We absolutely love our new home - the floor plan and location are both exactly what we wanted.
[New Home Specialists] Javier, Carolyn and our contractor Chad were amazing! Throughout the process, they all would send us updates and keep us in the loop on whatever was going on at our new home.
Our favorite part of our new home has to be our open floor plan and high ceilings; its even more beautiful than we could have imagined. We’re so happy to be in our new home and for the amazing job that Highland Homes did!
We got engaged on this beautiful property where our future home will be built. Doesn’t get much better than that! We look forward to starting this new chapter of our lives together with Highland Homes!
Last year we started two very big journeys, we never thought that buying a house and getting married in the same year was going to be such a Big thing. We were planning a wedding and searching for our dream home. Being in our twenties and buying our first home felt intimidating but we were ready. We went to many other builders and we were so discouraged and disappointed since we met a lot of people who literally were forcing us to buy houses that we could not afford.
Then we tried Highland Homes, we were welcomed by [New Home Specialist] Cheri at the model home and from that point on our lives changed. We were stunned by how professional and genuinely nice she was. We never felt pressured, she actually gained our trust instantly and made us feel at home right away. We actually bought the same model as the model home, a Remington. And we just kept visiting over and over because we really were at home! She was always available and gave us answers right away. That made us feel like we were in good hands, and we really were because she made this experience a memorable one. She helped us with the biggest step in our lives and she did it from the heart. We know this because her genuine personality set her aside from all the other people that we met along the way in this industry.
Once we purchased our home we were the happiest people on earth, we felt accomplished and like real adults. The best part was that we were able to close on our home right after our wedding. We got married and literally came home to our new house. We are absolutely in love with it and always want to spend all of our time at home because we love it so much... Highland Homes will forever be part of our life story, we know we can refer anyone to Cheri and your company with full trust that they will be taken care of.
My name is Kathleen V. and I closed on my dream home, the Parker, about a month ago. I'm writing [to] you to share with you about our phenomenal experience! We got the opportunity to work with [New Home Specialist] Tina Neher, who was absolutely incredible!!! I will never forget the first day walking in the Parker model home at Glennwood Terrace.
We had just moved from Sarasota, FL where we sold our home and were currently renting, here in Lakeland. I would constantly look at homes online, knowing we wanting to be homeowners again here in Lakeland. We came across Highland Homes and decided to look at its beautiful model home, just for fun. In Sarasota, the cost of living is very high, so we could only ever dream of building a new home as nice, coming from a place like that.
We walked in the Parker and were greeted with a sweet and warm smile. Tina instantly brought us in to see the model home and connected with us as individuals. She got to know us and was very genuine. She was very personable and shared her own experiences in parenting, as our little girl, our firstborn, was just 3 months at that time. I remember telling Tina how that home would be an absolute dream, but how we could never afford it. "How could you truly know without trying to get pre-qualified??", she asked. Tina was right! She got all of our information that same day, stayed in late, and made us realize how affordable this house really was, and with our income, we could most definitely afford our dream home. Almost in tears, we signed the paperwork and started the process of building this beauty.
It did not stop there, however. Tina continually kept in contact, updating us with every step of the process. There was even a point where the design studio made an error on our kitchen countertop, and even though I had already contacted them, she went out of her way and made sure to email everyone she could to make sure it would get fixed. All the way to our closing Tina was very helpful in answering any questions we had. She was very prompt on getting back to us, when it was an answer she had to find. Even to this day, a month after moving in, we continue to get messages, making sure everything is perfect, and that we are loving our new home.
We absolutely love Tina!!! She is the biggest reason why we chose highland homes as our builder!!! We actually considered checking out a few other builders including LGI, prior to seeing this model home and could've after realizing that we could afford building a new home. Tina, however, sold us on all the benefits to building with Highland Homes, including designing the home at the design studio.
Above all the wonderful benefits, and the quality in which Highland builds their homes, we made our decision because of Tina! She is a quality person! You don't find people like her, who love what they do, love the company they work for, and love the people she gets to work with. We have thanked her over and over again, but it isn't enough. We had to share our experience as she should most definitely be recognized!! Thank you so much for your time, listening to our testimony, and hiring quality employees such as Tina!!
...When I started my home buying journey, I had no clue where to begin or any knowledge about the process. I started looking online for new housing construction and found Highland Homes. So I submitted a inquiry and received a call to come in for more information and to get the process started. My salesperson, Tina Neher, was truly amazing and heaven sent. I can recall telling her that I didn’t know anything about home buying and her reply was, “don’t worry I will hold your hand through this entire process.” It took about 8 months from start to finish and Tina did exactly what she promised me, held my hand through the entire process. She always kept me informed about the different stages during the building process and always made herself available when I had questions about stuff I didn’t understand. She even would call or text me to just see how I was doing. I want to give thanks to Tina Neher, Scott the construction manager, and Highland Homes for making our dreams of becoming home owners a reality. Thank you for everything and we love the our Shelby model home. My experience with Highland Homes had been great and I would recommend anyone looking to purchase a home to choose Highland Homes.
So blessed to have the Silverton Mortgage company and Highland Homes and it’s [sic] entire team working with us and making us feel that they were on our side the entire time making this process so smooth, keeping us up-to-date on every single details.
Thank you so much:
[Salesperson] Noslen Valdez
[Salesperson] Angel Perez
Amy, Lori, Jennifer
We could have not [sic] done it without you. Truly feeling so blessed right now. Thank you.
Stephanie did an amazing job helping with the home buying experience. Super knowledgeable and always professional always having welcoming smile when questions were asked. (and there were a lot of them)
Been shopping for a home for over a year and when I had finally met Stephanie, she sold me a house within 15 minutes and less than 24 hours I had my name on it.
The sales team, lenders and builders are all very professional, Stephanie was was always great with sending progress updates and answering any questions along the way. Chaz the project manager was very knowledgeable and took his time to explain every aspect of the home. I couldn’t of hoped for a better or smoother experience than we had buying this home.
We started our new home search over two years ago. That is when we met Stephanie Sullivan, New Home Sales Specialist with Highland Homes at the Aviary at Rutland Ranch. Stephanie was great from the beginning, I can't give her enough praise. With the onset of Covid, we suddenly had to put our new home purchase on hold. When we were ready to move forward, I called Stephanie and she worked so hard knowing that we wanted to purchase at the Aviary. I will never forget the day she said it was time to sign the contract. She was as thrilled as we were that this was going to happen. Stephanie has been there every step of the way taking videos, pictures and sending texts with updates of the progress on our home. I feel very comfortable reaching out to her as well. She even responded to my text when she was on vacation with her family. That in my opinion is going above and beyond and shows her true character and the relationships she builds over the months with her home buyers. We are only a couple of weeks or so away from moving into our new home and will finally be able to call The Aviary at Rutland Ranch HOME! Thank you Stephanie for being you. We feel so blessed that you were the one to help us on this journey.
The process from beginning to end was made pretty easy by the excellent staff. [Our New Home Specialist] Gene is very knowledgeable and personable. He helped us through the entire process and kept us informed of all aspects of the building stages. [Our Design Consultant] was very helpful and knowledgeable through the process. There were many things we were not already familiar with that had to be selected. [Construction Manager] Josh kept us informed throughout the process and explained the supply backorder issues. He was pleasant and responded to us when we had a question.
[New Home Specialist] Nick was very communicative and made sure to do everything he could to accommodate my needs and get me the floor plan I wanted, even though it required me going on a wait list. He provided me with weekly updates and photos of the progress of the home, and was extremely and quickly responsive anytime I reached out to him. I felt that he truly cared about me and my kids well being and making sure that we had a dream home to call our own!
[Construction Manager] David was very helpful in answering all of my questions throughout all three walks of the home... He also went the extra mile and helped me out with a few minor things I was unable to do on my own as a single mom who is extremely UNhandy!
From the day we met [New Home Specialist] Rebekah Green at Auburn Cove we were confident that we were making the right decision to build with Highland Homes. She was very informative and answered all of our questions which many we did not have to ask because she covered them in our first conversation. Through the entire process from picking our lot to picking the Shelby model for our home Rebekah again was incredibly knowledgeable in all aspects of the process from start to finish.
Our design studio consultant walked us through all of the upgrades one by one and explained everything... We left feeling very excited and couldn't wait for the house build to start.
Jimmy was our Construction Manager and he was very informative of everything that was happening through the build. Being that we are out of state we knew exactly what was going on at the property. On our settlement day he made it happen so we did not have travel back the following week. He went above and beyond...
We can not express how satisfied we are in building with Highland Homes. We look forward to many years and memory-making in Auburn Cove. We thank each and everyone involved with [sic] our journey.
My sales manager Joyce McGee was incredible. She answered all my questions and was able to explain everything to me in a way I could understand as a first-time buyer. Joyce made me feel really comfortable with how approachable and professional she was throughout. She even gave me contacts for home services that I needed.
My construction manager Chase was awesome. He was enthusiastic about showing me the progress and flexible with meeting for my schedule. I appreciate all the updates and how he took the time to explain the process, the delays, and to show me pictures when major milestones were completed.
I'm in love with my new home. It's a dream come true and I really appreciate everyone from Highland who helped me achieve this life goal!
I be [sic] had a very pleasant experience throughout the whole process... [New Home Specialist] Noslen was very knowledgeable of everything about the house. Very polite and communication was excellent… touched base with me on a weekly basis and always answered my calls and questions in a very polite and professional manner. [Construction Manager] Pablo was very polite and helpful in all he did... He was also available to answer my questions and concerns!
[Community Sales Manager] Sarah was great throughout the process of building our home. She communicated with me weekly, providing me with updates on how the home was progressing, any potential delays, etc. She was always quick to respond and answer the many questions that I had.
[Construction Manager] Chase was great with communication and transparency through the building process. He let us know how the home was progressing and gave us good estimates for the few delays we had. He was very thorough in all of our walkthroughs, making sure that my girlfriend and I knew the in's and out's of our home prior to closing.
Highland homes excelled in every way above our expectations. We’re extremely happy with the home.
[New Home Specialists] Valerie and Caitlin were very helpful along the way. They answered all of our questions immediately and kept in constant communication. They were excellent. [Construction Manager] Tim was also excellent during our construction. He was also in constant communication and helped us tremendously.
[Community Sales Managers] Noslen Valdes, Angel Perez made the process simple and easy... But specifically Pablo Cueva the project manager and Tim warranty rep were extremely over the top, not only with kindness but explaining step by step all we need to know, even extra information that I as a Licensed Real State agent didn’t know. With out [sic] this marvelous team, the [homebuying] process would not be this simple.
I'm pleased with everything and love our new home.
The community manager Nicholas Monticello was very professional in working with us in buying our first home and I will recommend him for a good job in helping my wife and I purchasing our new home. He kept us up to date on how the how were coming along. He called us regularly and informed us on how the house were coming along. We were very please with the way Nicholas stayed in contact with us. Did a tremendous job. Highland Homes need more sales manager like Nicholas... He did everything that we ask of him, very professional in doing his job, and i wanna give him a good recommendation for doing a good job.
Everyone we dealt with at Highland Homes we’re very Professional, courteous, and more importantly, not pushy. They were prompt with responses to any of our questions and were awesome in keeping us updated as far as the construction of our new Forever Home
[Construction Manager] Mr. Davis was excellent from day 1. He was very receptive to our concerns and questions and always had answers for us. The day we moved in, on a weekend, there was a power outage, which we didn’t know about. We reached out to Mr. Davis, and he responded promptly, and followed up with us until our power came back on.
I would definitely recommend Highland Homes to friends and family. Our experience was phenomenal.
I cannot give enough praise about [New Home Specialist] Stephanie during this new construction journey I have been on. She has updated me with photos and videos every time something is happening in my home. Always readily available to meet and or take my phone calls about my house. Thankful to have such a kind soul during this experience of building a new home! 10/10 in every aspect!
[Community Sales Manager] Paul was awesome! Always there to answer questions. He kept me updated and full [sic] informed every step of the way. Great experience! [Construction Manager] Ryan was outstanding also! He really knew his stuff and educated us on many aspects of our new home. Great CM! Very easy-going process. We are very happy!
[The Community Sales Manager] Gene Kucher was so patient and caring with us. He really made our choice of home/community easy. Gene helped us from start to close on our home. Gene Kucher is a very knowledgeable and kind person who I recommend to everyone. We sought out a few different builders before making our final selection which of course was Highland Homes. Highland Homes has beautiful layouts, professional teams, [and] knowledgeable staff.
[New Home Specialists] Ray and jack were so helpful and informative. They answered all our questions quickly and continue to do so after we closed. They were a pleasure to work with and made our first home buying experience easy and fun!
Great Builder! Built my home as if it was there [sic] own. Great quality materials and amazing staff. [Construction Manager] Joe was great! Went above and beyond to make sure our home was perfect. He also went out of his way to make sure our home was on schedule to the original final walk date. Kept me updated throughout the process. Appreciate everything, thank you all so much.
My experience from start to finish was awesome, everyone was very helpful throughout the entire process and knowledgeable... The service from the beginning point to closing was great and I was satisfied with the excellent service each team member provided. I would highly recommend this builder to friends and family. Thank you again for working with me to accomplish another goal.
[Community Sales Manager] Carolyn Harmon was extremely kind and not too pushy which drew us to Highland home [sic] even more. We appreciate her attentiveness to our needs and her exceptional communication skills and speedy responses to our messages. If she didn’t know the answer to our questions she would find out and let us know in timely manner.
[The Community Sales Manager] Nick really helped us every step of the way. He kept us informed and communicated everything that was happening. We really think he did an amazing job and went above and beyond to make us comfortable... [Construction Manager] John was very helpful and went over everything thoroughly.
[The Community Sale s Manager was] Very professional. Taking care of customers was the number one goal for Highland Homes... I would recommend Highland Homes to all. Professional and making dreams come true.
I would like to take a moment and share my feedback on what an amazing [job] Noslen Valdes has done. She is one of the few sales agents, representing builders, who despite a volume of work, truly took the time and went above and beyond to make sure my client was taken care of. I was impressed by her customer service and problem-solving skills. I also want to compliment [Construction Manager] Tom Donohue for accommodating my Buyer and addressing all of her concerns.
It was an absolute pleasure to work with both of them. I hope to have an opportunity to work again in [the] future as I would feel confident entrusting my clients to them.
From the moment my family and I walked through the door at Aviary we felt like [sic] home. We were greeted with the biggest smile and kindest heart. [New Home Specialist] Stephanie Sullivan has been amazing to us throughout this journey of building a new home. From the choice of the floors plans, all of the great amenities, and the wonderful views...we cannot wait to call Aviary our home. Stephanie constantly sends us updates, pictures, videos, and construction progress. Our home is not finished as of today, but we are truly grateful for this special lady that has helped make our dreams come true. Highland Homes definitely has someone to brag on. Thank you for all you do.
I've been shopping around for a house for about a year. I finally found a great company with multiple options and packages to upgrade your home. [New Home Specialist] Stephanie was there to help me with whatever I needed. Super knowledgeable about the homes and area. Any question I had I would ask and she was very quick to respond. Great customer service and beautiful homes. I am extremely satisfied!
I would like to take this opportunity to let you know about our experience with [New Home Specialist] Sherri Stephens. She was very polite, helpful, and very knowledgeable in her field. She took us around and showed us various models and lots to build on. She is the reason why we decided to build our home with Highland Homes in your community. Without Sherri and her patience with us to show us everything and give to us the information we were looking for, we would have ended up with another builder... Thanks to Sherri, we ended up with a better house and deal with Highland Homes than any other builder out there in Ocala. She is a role model for your company and staff to follow in her ways. My family and I are so happy to have met her, and we cannot wait for our new home to be ready this year sometime. It was also very nice to hear that Sherri will be living in our neighborhood close to us. She really is an advantage for your company to have on your side selling homes for you. I hope that this gets to everyone in your company, as they should know how great Sherri Stephens is at what she does each day for Highland Homes.
I want to thank you all for making the process easy and smooth. I had an immediate answer when I had a question (THANK YOU ELAINE LOPEZ, LIZ STARK and NATHAN) thank you for everything. I wish you all the best of success. You guys rock!
My sister built her home with Highland Nomes in the Normandie [sic] subdivision which is why I came to Highlands, and I’m very glad that I did. I’m more than thrilled with Highland Homes. I have a few friends currently going through the process of building with competing builders and [with] respect to price, knowledge, personal attention, and upgrades... I have to say I win LOL!
Every single time I contacted my sales manager they emailed me very promptly... [My Construction Manager] was very personable and made every effort to contact me promptly with any question I had and now within my home. If I have any issues he is readily available and has always delivered on taking care of anything that needed attention. Natalie [at the Personal Selection Studio] was very knowledgeable of all of her products and took the time to explain anything that I needed additional context on and just overall helped me choose a couple of things. I had to go back-and-forth a couple of times just to make sure I didn’t run out of money and she was very patient with me.
I’m more than thrilled with Highland Homes. I have a few friends currently going through the process of building with competing builders and [with] respect to price, knowledge, personal attention, and upgrades... I have to say I win LOL!
They [Community Sales Managers] were on top of everything. They kept us updated on the build progress (including pictures) and if we had an issue, it was dealt with and resolved within the first 24 - 48 hrs.
Very happy with the service that we received... If we were to ever build again, there is no question that we would stick with Highland Homes.
When we met Stephanie at Aviary, we thought we would just be looking and gathering information on what our next steps would be to own a home. We had no idea she was going to make it happen for us. Stephanie made us feel like family and fought for us the entire way. There were times during the process that were [sic] extremely stressful and we would become discouraged, but she assured us, we would get to the closing table. We really enjoyed working with her and have referred others to Stephanie and Highland homes. She truly helped make our dreams come true.
[My New Home Specialist] Tina was nothing short of amazing!!! She made sure I understood everything involved before committing... [Constriucton Manager] Ken was AMAZING!!! He took the time to answer any questions and address any concerns!!! Very personable and knowledgeable. It was such a great experience to work with Tina and Ken!!
[My New Home Specialist] Stephanie was extremely helpful and personable and always available to answer questions. [Construction Manager] John was informative and explained all the features and benefits. Was very good on [sic] walking us thru how each step happens. Moving across the state can be a painful experience. From the Highland Homes end, all was excellent, and highly recommend Highland Homes.
First and foremost, my wife and I wish to state how excited we are to be embarking on building a new home. This new home will be a part-time abode but an opportunity to totally enjoy our time in Florida as snowbirds... [W]e were somewhat hesitant and concerned about purchasing a house sight unseen and depending on people we are neither familiar with nor in close proximity to. We proceeded none the less. I wanted to take this opportunity to share with you our experience at the Design Center.
First off, never, not once, did Sarah rush us, try to persuade nor discourage any choices we were making. She offered suggestions but in a manner that was just that, something to consider. We never felt overwhelmed or directed in any direction. She respected our choices and made us feel like we were working with a friend. That’s an incredible feeling. We spent just over 2 hours working with her but did not leave exhausted as it could have been. No, we left excited! And a good part was because she made us feel like we had made good choices and that’s a good feeling. Keep in mind that we were tired upon entering the center as we had just driven nearly 1400 miles to get there!
The purpose of this email is to reflect upon the expertise, friendliness, and concern that Sarah afforded us as we undertook this particularly important and exciting time in our life. I know that people love to share their emotion and reactions when things don’t go as well as hoped or expected but fail to share when it goes well. I just wanted to take a few minutes to express our genuine appreciation for Sarah’s help and thought you should be aware.
I wanted to take this opportunity to share with you our experience at the Design Center.... We spent just over 2 hours working with [Sarah] but did not leave exhausted as it could have been. No, we left excited!
Only day 2..
But so much accomplished, yet
SO MUCH more to do!
But would like to reach out to Highland Homes and THANK a few people who helped with the purchase of this new home.
First and foremost 5 very important people:
Our sales consultant, SARAH BROWN; she was there for every little concern or question.
CHASE, the project manager, totally dedicated to the perfection and concerns of his new home owner,
and then of course
CHRIS SMITH and COLETTE O'KELLY the loan officer and his administrator.
I hope Highland Homes knows what wonderful personnel they have. If you are ever able to work with these people know they have your back every step of the way.
And last but NOT the least, SHEILA RUSSELL, she is our real estate agent. She did an awesome job. Selling our previous home and purchasing our new home.
JUST WANTED TO SAY HOW MUCH WE LOVE LOVE LOVE OUR HOME!! WE ARE AT THE END OF OUR BUILDERS WARRANTY AND I PUT IN A QUICK REQUEST TO HAVE OUR PLUMBING CHECKED. TIM AND DON CAME RIGHT AWAY TO TAKE CARE OF IT. THEIR RESPONSE WAS QUICK AND SUPER PROFESSIONAL. THANK YOU TIM FOR THE TIPS TO KEEP OUR TOILETS "GOING". YOU ARE THE BEST!
We are completely satisfied with our choice of home and community. Highland Homes has knocked another one out the ballpark...
But we would be remissed [sic] if we did not pay tribute to your most outstanding salesperson Tina Neher. Tina has been with us from start (signing the contract) to breaking ground... and was even guiding and coaching us even after moving in. She is a breath of fresh air in this industry... when others strive only to close the deal. Tina took it a step further... she was very committed to seeing us make it, despite some deal-breaking obstacles. Enough cannot be said about her dedication to her customers. Tina made all the difference in the world, and for that we are forever grateful to her and Highland Homes.
When I saw the model before I decided to purchase with Highland Homes it was very important to her [Gia, Highland Homes' New Home Specialist] that I enter through the front door. I now know why, I broke into tears when I saw your model as I could see myself and my kids in that home. It was an instant yes for me and the kids. You just know when you found the right house. Even though I had to be out of my apartment before my home was to be completed I was absolutely sure this home was for me. It was worth the wait.
Highland home [sic] was great Tina was the best realtor ever, Ken was the best builder, I really love my home and they answered all my questions and concerns. Just was a overall great experience I would recommend Highland Homes to anyone who wants to be a homeowner with great floor plans to choose from for a decent and affordable price.
I wanted to share the great experience my clients had with [Design Consultant] Vivian yesterday. I attended the selection appointment with my clients... Vivian was awesome!! My clients are already stretching their budget, she never pressured them to upgrade and did a great job in making them feel comfortable with selections that were standard. Also, in helping to guide them in what would look good in their particular floorplan
Can't wait to do another deal with Highland Homes!
I wanted to personally take the time to thank you from the bottom of my heart for your outstanding work in helping us get a home. You all worked so hard for us in so many ways. You were responsive, helpful, respectful, supportive, available. You all were so sweet to us even when we had millions of questions or needed clarification, or called you a few times. You made this process so painless for us. We never thought that buying a house would be like this. We honestly didn't even realize just how much time had passed because the process went so painlessly; we were shocked it had already been 6months! THANKS TO YOU.
Words, and actions, cannot express how thankful we are to all of you for the part you played in making our dreams come true. Truly. It makes me tear up just thinking about it.
Thank you so very much from Myself, Justin and lil baby Ruby.
There’s beauty in the special way Highland Homes and their team prepare a new home for each client.
Your team has done their best to do what’s best for my family; from the foundation, cinder block, frame work and decoration was immaculate from beginning to end. The more I think of all you’ve done to brighten all our days when we showed up to view each stages of the property; you have been an inspiration a comfort.
Thank you so-o-o-o-o very much for the services you had extended to our family.
My wife, Andrea, and I recently had the opportunity to work with [New Home Specialist] Noslen to purchase a home in Gramercy Farms... We would like to recognize the exceptional efforts and support of Noslen with us.
We initially met with Noslen around early March of this year. At that point she did not have any inventory in our target price range.
She followed up with us on other potential houses, at Canopy Reserve, but we really wanted to be in the Gramercy Farms area.
In early June we wrote a contract with KB Homes in Gramercy Farms.
Noslen contacted us about the same time and advised that two homes in Gramercy Farms had just become available and ask if we would like to take a look at them.
We met with her and decided to cancel our KB Homes contract and purchase your home.
Without her diligence, efforts, support and thorough approach we would not have known about your home availability and basically missed out on this opportunity.
Additionally she connected us with Homebridge Financial, Chris Smith, who has been fantastic in supporting our situation, getting us pre-qualified and now supporting the loan process.
All of these efforts are exceptional by Noslen and we just wanted to recognize her efforts on our behalf.
I do have to say, I have never felt so at ease and comfortable purchasing anything in my life time. [New Home Specialist] Ashley William's [sic] made this process so smooth. I felt I was with a family member the entire time a true genuine caring environment. I have been searching for my new home for quite a while with a realtor and felt as if I would never find the one. The day I went on my own and met Ashley was by far the best experience ever hands down. Her knowledge and professionalism on the entire process from beginning to end was amazing. I have and will continue to recommend Highlands Homes to friends as well as others because of the experience I have and continue to have because Ashley William's with Highlands Homes.
[New Home Specialist] Roxanne was amazing. She listened intently and really took the time to answer all of our questions. After our purchase, Nataly at the design studio helped us with customizing our new home. She was fantastic!
...I had the pleasure of doing my design consulting appointment this Tuesday with [Design Consultant] Sarah Michell. I want to first say that I was apprehensive about the appointment because I had already convinced myself that whatever was standard was probably not ”pretty” and that is where we will get hit with having to do upgrades if we want the "good" stuff. That was not the case! The moment we meet Sarah she was very professional and when We [sic] told her what we were looking for and that we wanted to stay ”on budget” as possible she assured us that she won't let us leave until we were happy with what we picked. Not only was she easy going and very informative but she didn't make it feel like she was my consultant but as if I brought a friend with me to help me design my new house. She was very personable and that made a big difference. At the end of the appointment there was another couple also designing their home and the lady complimented on the colors and the designs we had picked and the truth whether I was getting all the upgrades or staying on a budget she never made us feel any less and instead, she made us feel VIP no matter what! So in a world where people are quick to send emails about a negative experience, I wanted to share a very positive one!
I wanted to reach out, to speak on the time and quality experience my wife, myself, and family had with [Design Consultant] Sarah Machell. She was wonderful in presenting her expertise as we navigated the many home option selections.
Importantly, she kindly fielded the many numerous questions asked from the 5 of us with obvious mastery of the home pricing options and details. Thank you for going above and beyond with my family, especially as we kept her long on her birthday.
We were able to personalize [our home] and make it our own. Love the open floor plan... [Our construction manager’s] knowledge far exceeded our expectations. He was willing to go above and beyond to answer our questions. We love our new home, the craftsmanship is excellent! Great trustworthy company.
Quality, workmanship is good… still there for us even after we moved in… everyone has been so professional and nice to deal with. Ladies in your design ctr. were wonderful. So nice to be able to see most of the items we selected for our home.
We had a great building experience with [Construction Manager] Steve Miller, he never got tired of our calls and questions no matter how small. I have to commend [New Home Specialist] Mr. Doug Pike, he really made the experience great! He always had a smile on his face and made sure we felt comfortable with how the home was being constructed from beginning to end… Everyone should live here.
I would definitely purchase a new home from Highland [again] due to the amazing customer service and professional attitudes... Plus, Mr. Adams I value your mission of making beautiful homes at an affordable prices, so every family can obtain the dream of home ownership.
Fairness & Honesty – We were pleased with the fairness and honesty we received from the staff, our contractor… and even the follow-up by the warranty people.
Value and Flexibility – We priced several builders and nobody could match what we were promised and received by [sic] Highland Homes. We like that you were able to give us so many options and even allowed us to make changes to your Shenandoah II plan.
We love our home and everyone says “wow” or “nice house” when they see it. Thank you so much.
Thanks Highland Homes for making our Homeownership dream come true!! Our beautiful home has everything on our wish list. People get the “WOW” factor as soon as they walk into our house. Thanks [New Home Specialist] Gene for being the “Best”.
If I had the opportunity to ever purchase another Highland Home, I would definitely do so. Every staff member that my husband and I dealt with – from Sales Manager to Design Consultant to Construction Foreman – was courteous, patient, and knowledgeable.
We are thrilled about Highland Homes and the process it took to finally become home owners! Highland Homes has people working for them who really care about its customer... Everyone that has walked in our home has loved it. Even other companies who serviced us [have] had wonderful things to say about Highland Homes.
The [Highland Homes] staff was very friendly and knowledgeable and guided me through every step of the process... I recommend Highland Homes to every military service member who wants a flawless buying experience and good treatment.
I would buy another Highland Homes because they have made my dream come true. I am so happy that they work with the USDA and are able to assist people into getting into a home. I love the house and the neighborhood.
I honestly had a great experience as being a first time home owner. The whole process was quick and time efficient… I will definitely recommend any relative or friend to contact Highland Homes for their housing needs.
We have had other homes but this is the first one we have had completely brand new. Watching the progress of everything and taking pictures every step of the way was so exciting. We are so very Grateful for the Highland Family and how everyone we came into contact with was very good to work with... We would build again with you in a heart beat – our experience was an awesome one – very satisfying. Our home is our sanctuary and we give thanks daily for our new home!
[Sales Manager] Roxanne made us feel welcome from the start and she sold us from her professionalism. She was patient caring and answered all our questions. She explained detail by detail of Highland Homes and your upgrades etc. She didn't know if we were buying or not but how she made us feel can’t be put into words.
[New Home Specialist] Tina Neher helped my husband and I with building and purchasing our home in Glennwood Terrace. You have truly got a star employee with Tina and her customer service skills and personal touch make the process seamless. Thank you so much for making sure you have great team members to take care of potential clients.
This is my first home and I am elated that I went with Highland Homes to build it. I would recommend Highland Homes to anyone that is buying a home. The whole process, from your sales team to your construction team is simply superb.
Originally we were looking at homes that were already built. We couldn't find anything that we really liked, so we decided to look in the two newest phases of our current subdivision. We are in Sundance in Mulberry Florida... We went to KB first, and then decided to stop by Highland Homes... We met [New Home Specialist] Gene Kucher at the model home in Sundance Fields [sic]. Buying a home is a stressful experience. And for us it was especially stressful because we are a same sex couple, and sometimes people are[n't] the friendliest or accepting so you never know what you are walking in to. We toured the Highland's home, and the quality and design spoke for itself. So we knew we wanted this house. Gene was so welcoming and friendly. We did not have a realtor, but after meeting and talking with Gene I honestly felt like I didn't need one. He said that the model was for sale and would be available within 2 months. So we jumped on it.
Gene has been wonderful through this whole process. I find it hard to put in to words, what his support, kindness and generosity has meant to us. Highland Homes has treated us amazing. I could not have asked for a better experience. We absolutely love the house. We wouldn't change anything about it. But what really stood out is how Highland Homes really, truly cares about people. It is evident in everything they have done for us. I would never be able to say enough good things about Highland Homes. I will always be a huge fan. I will always be grateful. And will always recommend anyone looking for a home to buy or build a Highland Home.
Ashley Williams has been amazing in all aspects of our business with Highland Homes. When we came in the office to inquire about the homes, she made us feel at ease, answered all our questions, and even answered some questions we didn't know to ask, lol. It is my opinion that had it not been for her we would have never thought that building a new home was possible for us.
It has almost been a year since I have moved into my new home that I purchased from [New Home Specialist] Tina Neher. As a single mom of 3 kids, I was very apprehensive about purchasing a brand new home. Tina was very understanding and considerate of my hesitations, and was able to put my worries to ease with her hard work and dedication to making sure my family and I had the perfect house to call our home. Throughout the entire building process she updated me about the progress of my house. Whenever I had any questions or concerns, she handled it immediately and continues to help now with any concerns that may arise. She truly goes above and beyond her job description. Thank you Highland Homes for having someone like Tina on your team who gives 110% in everything she does for families in the home buying process. I can honestly say without Tina's endless support, I still to this day would not have purchased the perfect home for my family and I.
Our plan the first day was to just see what’s out there. No commitment. We went to highland homes [sic], and [New Home Specialist] Rebekah was helping us. It was such a pleasure. She listened to my wants and needs and our financial needs also. There was never any pressure to buy or buy high. She broke things down to us and was realistic in the financial aspect with us... It was such a pleasure working with her. I can not thank her enough for helping us find a home to share with our two little girls.
I just want to thank everyone that has been involved in this entire process. I am forever grateful to all of you! I am so emotionally excited, overjoyed and beyond blessed! You all are amazing, thank you!
I am about to live in a house for the first time ever in my life – AND IT’S MINE!! :-)
Location, home designs, features and prices are subject to change without notice. We are pledged to the letter and spirit of the U.S. policy for the achievment of equal housing opportunity throughout the Nation. We encourage and support an affirmative marketing program in which there are no barriers to obtaining housing because of race, color, religion, sex, handicap, familial status or national origin.