File A Warranty Repair Request

Before Contacting our Customer Service Department Regarding a Warranty Claim

1. Please refer to our list of Home Maintenance Items Not Covered by the Builder Warranty.
2. Many major systems such as A/C, electrical, plumbing and appliances can be resolved directly through Warranty Subcontractors, for your convenience!
   • Find Warranty Subcontractor information for your community.

After Hours Emergencies for Plumbing, Electrical and HVAC Systems

If it is after 5 p.m., a weekend, or holiday, please Find Warranty Subcontractor information for your community, directly contact the appropriate contractor with your emergency request, then follow the instructions below to let us know what's going on.

Filing a Warranty Request During Your First Year of Ownership

1. Call the Customer Service Department at 863-937-8991
2. Fill out the below form to submit your warranty request online
   • Complete all "About You" details so we can get in touch with you as soon as possible
   • For "Your Request", if you are submitting multiple requests at one time, please detail only one warranty item in each Warranty Request field. Use the +Add Additional Item button to add additional fields and requests.