File A Warranty Repair Request

Our Commitment to Your Health and Wellness

The health and well-being of our team members, homeowners, and those in our local communities continues to be of utmost importance. Learn More >>

Before Contacting our Customer Service Department Regarding a Warranty Claim

Please refer to our list of Home Maintenance Items Not Covered by the Builder Warranty. (Revisión en español - artículos de mantenimiento no cubiertos por la garantía.)

After Hours Emergencies for Plumbing, Electrical and HVAC Systems

Monday through Friday after 5 p.m., weekends, and holidays

For the fastest resolution of your issue, warranty subcontractors can assist with after-hours emergencies. Please reference the subcontractor sticker on the panel box door in your garage and the after-hours emergency procedure. 

To File a Warranty Request During Your First Year of Ownership

• Call the Customer Service Department at 863-937-8991; or
• Fill out the below form to submit your warranty request online
  • Complete all "About You" details so we can get in touch with you as soon as possible
  • For "Your Request", if you are submitting multiple requests at one time, please detail only one warranty item in each Warranty Request field. Use the +Add Additional Item button to add additional requests.
  • If you receive an error when submitting your request online, please call us at 863-937-8991 to file your request.