File A Warranty Repair Request
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Before Contacting our Customer Service Department Regarding a Warranty Claim
- Please refer to our list of Home Maintenance Items Not Covered by the Builder Warranty.
- Many major systems such as A/C, electrical, plumbing, and appliances can be resolved directly through Warranty Subcontractors, for your convenience!
After Hours Emergencies for Plumbing, Electrical and HVAC Systems
If it is after 5 p.m., a weekend, or a holiday, please Find Warranty Subcontractor information for your community, directly contact the appropriate contractor with your emergency request, then follow the instructions below to let us know what's going on.
To File a Warranty Request During Your First Year of Ownership
- Call the Customer Service Department at 863-937-8991
- Fill out the below form to submit your warranty request online
- Complete all "About You" details so we can get in touch with you as soon as possible
- For "Your Request", if you are submitting multiple requests at one time, please detail only one warranty item in each Warranty Request field. Use the +Add Additional Item button to add additional requests.
- If you receive an error when submitting your request online, please call us at 863-937-8991 to file your request.