My name is Kathleen V. and I closed on my dream home, the Parker, about a month ago. I'm writing [to] you to share with you about our phenomenal experience! We got the opportunity to work with [New Home Specialist] Tina Neher, who was absolutely incredible!!! I will never forget the first day walking in the Parker model home at Glennwood Terrace.
We had just moved from Sarasota, FL where we sold our home and were currently renting, here in Lakeland. I would constantly look at homes online, knowing we wanting to be homeowners again here in Lakeland. We came across Highland Homes and decided to look at its beautiful model home, just for fun. In Sarasota, the cost of living is very high, so we could only ever dream of building a new home as nice, coming from a place like that.
We walked in the Parker and were greeted with a sweet and warm smile. Tina instantly brought us in to see the model home and connected with us as individuals. She got to know us and was very genuine. She was very personable and shared her own experiences in parenting, as our little girl, our firstborn, was just 3 months at that time. I remember telling Tina how that home would be an absolute dream, but how we could never afford it. "How could you truly know without trying to get pre-qualified??", she asked. Tina was right! She got all of our information that same day, stayed in late, and made us realize how affordable this house really was, and with our income, we could most definitely afford our dream home. Almost in tears, we signed the paperwork and started the process of building this beauty.
It did not stop there, however. Tina continually kept in contact, updating us with every step of the process. There was even a point where the design studio made an error on our kitchen countertop, and even though I had already contacted them, she went out of her way and made sure to email everyone she could to make sure it would get fixed. All the way to our closing Tina was very helpful in answering any questions we had. She was very prompt on getting back to us, when it was an answer she had to find. Even to this day, a month after moving in, we continue to get messages, making sure everything is perfect, and that we are loving our new home.
We absolutely love Tina!!! She is the biggest reason why we chose highland homes as our builder!!! We actually considered checking out a few other builders including LGI, prior to seeing this model home and could've after realizing that we could afford building a new home. Tina, however, sold us on all the benefits to building with Highland Homes, including designing the home at the design studio.
Above all the wonderful benefits, and the quality in which Highland builds their homes, we made our decision because of Tina! She is a quality person! You don't find people like her, who love what they do, love the company they work for, and love the people she gets to work with. We have thanked her over and over again, but it isn't enough. We had to share our experience as she should most definitely be recognized!! Thank you so much for your time, listening to our testimony, and hiring quality employees such as Tina!!
Last year we started two very big journeys, we never thought that buying a house and getting married in the same year was going to be such a Big thing. We were planning a wedding and searching for our dream home. Being in our twenties and buying our first home felt intimidating but we were ready. We went to many other builders and we were so discouraged and disappointed since we met a lot of people who literally were forcing us to buy houses that we could not afford.
Then we tried Highland Homes, we were welcomed by [New Home Specialist] Cheri at the model home and from that point on our lives changed. We were stunned by how professional and genuinely nice she was. We never felt pressured, she actually gained our trust instantly and made us feel at home right away. We actually bought the same model as the model home, a Remington. And we just kept visiting over and over because we really were at home! She was always available and gave us answers right away. That made us feel like we were in good hands, and we really were because she made this experience a memorable one. She helped us with the biggest step in our lives and she did it from the heart. We know this because her genuine personality set her aside from all the other people that we met along the way in this industry.
Once we purchased our home we were the happiest people on earth, we felt accomplished and like real adults. The best part was that we were able to close on our home right after our wedding. We got married and literally came home to our new house. We are absolutely in love with it and always want to spend all of our time at home because we love it so much... Highland Homes will forever be part of our life story, we know we can refer anyone to Cheri and your company with full trust that they will be taken care of.
...When I started my home buying journey, I had no clue where to begin or any knowledge about the process. I started looking online for new housing construction and found Highland Homes. So I submitted a inquiry and received a call to come in for more information and to get the process started. My salesperson, Tina Neher, was truly amazing and heaven sent. I can recall telling her that I didn’t know anything about home buying and her reply was, “don’t worry I will hold your hand through this entire process.” It took about 8 months from start to finish and Tina did exactly what she promised me, held my hand through the entire process. She always kept me informed about the different stages during the building process and always made herself available when I had questions about stuff I didn’t understand. She even would call or text me to just see how I was doing. I want to give thanks to Tina Neher, Scott the construction manager, and Highland Homes for making our dreams of becoming home owners a reality. Thank you for everything and we love the our Shelby model home. My experience with Highland Homes had been great and I would recommend anyone looking to purchase a home to choose Highland Homes.
We got engaged on this beautiful property where our future home will be built. Doesn’t get much better than that! We look forward to starting this new chapter of our lives together with Highland Homes!
We would like to start by saying thank you again so much... The entire experience with Highland Homes has been amazing! We absolutely love our new home - the floor plan and location are both exactly what we wanted.
[New Home Specialists] Javier, Carolyn and our contractor Chad were amazing! Throughout the process, they all would send us updates and keep us in the loop on whatever was going on at our new home.
Our favorite part of our new home has to be our open floor plan and high ceilings; its even more beautiful than we could have imagined. We’re so happy to be in our new home and for the amazing job that Highland Homes did!
Let me start by saying that Highland Homes has given us a wonderful experience with building our first home! After looking at a few different builders, we felt that Highland was the best fit for us. Valerie was the consultant who answered the phone when I originally called and she was extremely helpful with providing all of the information on how the home building process works and telling us about all of the current promotions. We met with her to view the model home a few days later and she did an amazing job of showing us what was included and what was upgraded. She is the sweetest person you will ever meet! We signed our contract with the community sales manager, Tina, a few days later. Tina was such a pleasure to have by our side during the whole process of building our home. She was continuously sending us updates on the construction, including photos! What made our relationship with Tina so great is that she told us she was going to hold our hand from the day we signed our contract—she definitely kept her end of the deal. Tina went above and beyond to make sure that she had our best interest in mind by informing us that we could switch to a different loan just weeks before our house was complete. We were able to get our whole down payment back since she put in the extra effort to have our loan changed. How awesome!! Both Tina and Valerie made a great team with us. They were both very professional and helped with making our dream of homeownership come true. Tina and Valerie, we cannot thank you enough for everything! Also, thank you to Highland Homes!
I wanted to reach out, to speak on the time and quality experience my wife, myself, and family had with [Design Consultant] Sarah Machell. She was wonderful in presenting her expertise as we navigated the many home option selections.
Importantly, she kindly fielded the many numerous questions asked from the 5 of us with obvious mastery of the home pricing options and details. Thank you for going above and beyond with my family, especially as we kept her long on her birthday.
...I had the pleasure of doing my design consulting appointment this Tuesday with [Design Consultant] Sarah Michell. I want to first say that I was apprehensive about the appointment because I had already convinced myself that whatever was standard was probably not ”pretty” and that is where we will get hit with having to do upgrades if we want the "good" stuff. That was not the case! The moment we meet Sarah she was very professional and when We [sic] told her what we were looking for and that we wanted to stay ”on budget” as possible she assured us that she won't let us leave until we were happy with what we picked. Not only was she easy going and very informative but she didn't make it feel like she was my consultant but as if I brought a friend with me to help me design my new house. She was very personable and that made a big difference. At the end of the appointment there was another couple also designing their home and the lady complimented on the colors and the designs we had picked and the truth whether I was getting all the upgrades or staying on a budget she never made us feel any less and instead, she made us feel VIP no matter what! So in a world where people are quick to send emails about a negative experience, I wanted to share a very positive one!
When I saw the model before I decided to purchase with Highland Homes it was very important to her [Gia, Highland Homes' New Home Specialist] that I enter through the front door. I now know why, I broke into tears when I saw your model as I could see myself and my kids in that home. It was an instant yes for me and the kids. You just know when you found the right house. Even though I had to be out of my apartment before my home was to be completed I was absolutely sure this home was for me. It was worth the wait.
[New Home Specialist] Roxanne was amazing. She listened intently and really took the time to answer all of our questions. After our purchase, Nataly at the design studio helped us with customizing our new home. She was fantastic!
I do have to say, I have never felt so at ease and comfortable purchasing anything in my life time. [New Home Specialist] Ashley William's [sic] made this process so smooth. I felt I was with a family member the entire time a true genuine caring environment. I have been searching for my new home for quite a while with a realtor and felt as if I would never find the one. The day I went on my own and met Ashley was by far the best experience ever hands down. Her knowledge and professionalism on the entire process from beginning to end was amazing. I have and will continue to recommend Highlands Homes to friends as well as others because of the experience I have and continue to have because Ashley William's with Highlands Homes.
I wanted to personally take the time to thank you from the bottom of my heart for your outstanding work in helping us get a home. You all worked so hard for us in so many ways. You were responsive, helpful, respectful, supportive, available. You all were so sweet to us even when we had millions of questions or needed clarification, or called you a few times. You made this process so painless for us. We never thought that buying a house would be like this. We honestly didn't even realize just how much time had passed because the process went so painlessly; we were shocked it had already been 6months! THANKS TO YOU.
Words, and actions, cannot express how thankful we are to all of you for the part you played in making our dreams come true. Truly. It makes me tear up just thinking about it.
Thank you so very much from Myself, Justin and lil baby Ruby.
I wanted to share the great experience my clients had with [Design Consultant] Vivian yesterday. I attended the selection appointment with my clients... Vivian was awesome!! My clients are already stretching their budget, she never pressured them to upgrade and did a great job in making them feel comfortable with selections that were standard. Also, in helping to guide them in what would look good in their particular floorplan
Can't wait to do another deal with Highland Homes!
I just want to thank everyone that has been involved in this entire process. I am forever grateful to all of you! I am so emotionally excited, overjoyed and beyond blessed! You all are amazing, thank you!
I am about to live in a house for the first time ever in my life – AND IT’S MINE!! :-)
Our plan the first day was to just see what’s out there. No commitment. We went to highland homes [sic], and [New Home Specialist] Rebekah was helping us. It was such a pleasure. She listened to my wants and needs and our financial needs also. There was never any pressure to buy or buy high. She broke things down to us and was realistic in the financial aspect with us... It was such a pleasure working with her. I can not thank her enough for helping us find a home to share with our two little girls.
There’s beauty in the special way Highland Homes and their team prepare a new home for each client.
Your team has done their best to do what’s best for my family; from the foundation, cinder block, frame work and decoration was immaculate from beginning to end. The more I think of all you’ve done to brighten all our days when we showed up to view each stages of the property; you have been an inspiration a comfort.
Thank you so-o-o-o-o very much for the services you had extended to our family.
My wife, Andrea, and I recently had the opportunity to work with [New Home Specialist] Noslen to purchase a home in Gramercy Farms... We would like to recognize the exceptional efforts and support of Noslen with us.
We initially met with Noslen around early March of this year. At that point she did not have any inventory in our target price range.
She followed up with us on other potential houses, at Canopy Reserve, but we really wanted to be in the Gramercy Farms area.
In early June we wrote a contract with KB Homes in Gramercy Farms.
Noslen contacted us about the same time and advised that two homes in Gramercy Farms had just become available and ask if we would like to take a look at them.
We met with her and decided to cancel our KB Homes contract and purchase your home.
Without her diligence, efforts, support and thorough approach we would not have known about your home availability and basically missed out on this opportunity.
Additionally she connected us with Homebridge Financial, Chris Smith, who has been fantastic in supporting our situation, getting us pre-qualified and now supporting the loan process.
All of these efforts are exceptional by Noslen and we just wanted to recognize her efforts on our behalf.
I just wanted to let you know what a pleasure it has working with you on the purchase of my new townhome at Palmer Place. From the moment I arrived at the sales office, the tours of the beautiful models and walking me through the sales contract you answered every one of my questions. I also appreciate how you and the preferred lender, Homebridges Financial [sic], work together to make the loan approval process go smoothly. Your communications during construction helps [sic] keep me informed and I look forward to future updates regarding the progress being made. I can't wait to move into my new home and enjoy living there for years to come. I would recommend Highland Homes to anyone looking to buy or construct a new home.
Highland home [sic] was great Tina was the best realtor ever, Ken was the best builder, I really love my home and they answered all my questions and concerns. Just was a overall great experience I would recommend Highland Homes to anyone who wants to be a homeowner with great floor plans to choose from for a decent and affordable price.
Thanks Highland Homes for making our Homeownership dream come true!! Our beautiful home has everything on our wish list. People get the “WOW” factor as soon as they walk into our house. Thanks [New Home Specialist] Gene for being the “Best”.
Fairness & Honesty – We were pleased with the fairness and honesty we received from the staff, our contractor… and even the follow-up by the warranty people.
Value and Flexibility – We priced several builders and nobody could match what we were promised and received by [sic] Highland Homes. We like that you were able to give us so many options and even allowed us to make changes to your Shenandoah II plan.
We love our home and everyone says “wow” or “nice house” when they see it. Thank you so much.
I would definitely purchase a new home from Highland [again] due to the amazing customer service and professional attitudes... Plus, Mr. Adams I value your mission of making beautiful homes at an affordable prices, so every family can obtain the dream of home ownership.
We had a great building experience with [Construction Manager] Steve Miller, he never got tired of our calls and questions no matter how small. I have to commend [New Home Specialist] Mr. Doug Pike, he really made the experience great! He always had a smile on his face and made sure we felt comfortable with how the home was being constructed from beginning to end… Everyone should live here.
Quality, workmanship is good… still there for us even after we moved in… everyone has been so professional and nice to deal with. Ladies in your design ctr. were wonderful. So nice to be able to see most of the items we selected for our home.
We were able to personalize [our home] and make it our own. Love the open floor plan... [Our construction manager’s] knowledge far exceeded our expectations. He was willing to go above and beyond to answer our questions. We love our new home, the craftsmanship is excellent! Great trustworthy company.
It has almost been a year since I have moved into my new home that I purchased from [New Home Specialist] Tina Neher. As a single mom of 3 kids, I was very apprehensive about purchasing a brand new home. Tina was very understanding and considerate of my hesitations, and was able to put my worries to ease with her hard work and dedication to making sure my family and I had the perfect house to call our home. Throughout the entire building process she updated me about the progress of my house. Whenever I had any questions or concerns, she handled it immediately and continues to help now with any concerns that may arise. She truly goes above and beyond her job description. Thank you Highland Homes for having someone like Tina on your team who gives 110% in everything she does for families in the home buying process. I can honestly say without Tina's endless support, I still to this day would not have purchased the perfect home for my family and I.
Ashley Williams has been amazing in all aspects of our business with Highland Homes. When we came in the office to inquire about the homes, she made us feel at ease, answered all our questions, and even answered some questions we didn't know to ask, lol. It is my opinion that had it not been for her we would have never thought that building a new home was possible for us.
This is my first home and I am elated that I went with Highland Homes to build it. I would recommend Highland Homes to anyone that is buying a home. The whole process, from your sales team to your construction team is simply superb.
[New Home Specialist] Tina Neher helped my husband and I with building and purchasing our home in Glennwood Terrace. You have truly got a star employee with Tina and her customer service skills and personal touch make the process seamless. Thank you so much for making sure you have great team members to take care of potential clients.
[Sales Manager] Roxanne made us feel welcome from the start and she sold us from her professionalism. She was patient caring and answered all our questions. She explained detail by detail of Highland Homes and your upgrades etc. She didn't know if we were buying or not but how she made us feel can’t be put into words.
We have had other homes but this is the first one we have had completely brand new. Watching the progress of everything and taking pictures every step of the way was so exciting. We are so very Grateful for the Highland Family and how everyone we came into contact with was very good to work with... We would build again with you in a heart beat – our experience was an awesome one – very satisfying. Our home is our sanctuary and we give thanks daily for our new home!
I honestly had a great experience as being a first time home owner. The whole process was quick and time efficient… I will definitely recommend any relative or friend to contact Highland Homes for their housing needs.
I would buy another Highland Homes because they have made my dream come true. I am so happy that they work with the USDA and are able to assist people into getting into a home. I love the house and the neighborhood.
The [Highland Homes] staff was very friendly and knowledgeable and guided me through every step of the process... I recommend Highland Homes to every military service member who wants a flawless buying experience and good treatment.
We are thrilled about Highland Homes and the process it took to finally become home owners! Highland Homes has people working for them who really care about its customer... Everyone that has walked in our home has loved it. Even other companies who serviced us [have] had wonderful things to say about Highland Homes.
If I had the opportunity to ever purchase another Highland Home, I would definitely do so. Every staff member that my husband and I dealt with – from Sales Manager to Design Consultant to Construction Foreman – was courteous, patient, and knowledgeable.
Originally we were looking at homes that were already built. We couldn't find anything that we really liked, so we decided to look in the two newest phases of our current subdivision. We are in Sundance in Mulberry Florida... We went to KB first, and then decided to stop by Highland Homes... We met [New Home Specialist] Gene Kucher at the model home in Sundance Fields [sic]. Buying a home is a stressful experience. And for us it was especially stressful because we are a same sex couple, and sometimes people are[n't] the friendliest or accepting so you never know what you are walking in to. We toured the Highland's home, and the quality and design spoke for itself. So we knew we wanted this house. Gene was so welcoming and friendly. We did not have a realtor, but after meeting and talking with Gene I honestly felt like I didn't need one. He said that the model was for sale and would be available within 2 months. So we jumped on it.
Gene has been wonderful through this whole process. I find it hard to put in to words, what his support, kindness and generosity has meant to us. Highland Homes has treated us amazing. I could not have asked for a better experience. We absolutely love the house. We wouldn't change anything about it. But what really stood out is how Highland Homes really, truly cares about people. It is evident in everything they have done for us. I would never be able to say enough good things about Highland Homes. I will always be a huge fan. I will always be grateful. And will always recommend anyone looking for a home to buy or build a Highland Home.
Location, home designs, features and prices are subject to change without notice. We are pledged to the letter and spirit of the U.S. policy for the achievment of equal housing opportunity throughout the Nation. We encourage and support an affirmative marketing program in which there are no barriers to obtaining housing because of race, color, religion, sex, handicap, familial status or national origin.